FREQUENTLY ASKED QUESTIONS

SHIPPING/ ORDER STATUS

ARE NOIR BEAUTE'S PRODUCTS SOLD AT ANY OTHER RETAILERS?


No, www.noirbeautecosmetic.com is the only official retailer where you can purchase Noir Beaute Cosmetics products.




DOES NOIR BEAUTE COSMETICS SHIP INTERNATIONALLY?


Of course! Noirbeautecosmetic.com ships internationally to 100+ countries. All packages are shipped via USPS. Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Noir Beaute Cosmetics.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.




HOW OFTEN DO YOU RESTOCK?


We aim to restock every friday, but restock dates vary depending on product availability. We will try our best to replenish stock as quickly as possible. Here’s what you can do in the meantime: Sign up for an email alert by going to the specific product page and clicking the “Email me when in stock” button. When that must-have item is back in action, you’ll be the first to know.




HOW DO I GET FREE SHIPPING?


Noirbeautecosmetic.com offers FREE U.S. Standard Ground Shipping on all $50+ orders, and FREE 2-day U.S. Air Shipping on all $75+ orders. FentyBeauty.com offers FREE international shipping on $100+ orders and $9.95 international shipping on $50+ orders.




WHERE CAN I FIND THE STATUS OF MY ORDER?


We get it, you want your products as soon as you can get them: Find the status of a particular order and view your Order History on the Order Status tracking page under My Account. Please note that the Order History will not be updated until the product(s) have shipped.




MY ORDER IS MISSING AN ITEM


We might not have had all of the desired items in stock when your package was shipped. If this is the case, the shipping confirmation email should tell you which products might still be outstanding and awaiting shipment. If a product does not get shipped, of course you will not be charged for it. If you have any more questions or concerns, please reach out to us at customersupport@noirbeautecosmetics.com. Have your order number ready, and let us know which products you are missing.




HOW CAN I FIND OUT ABOUT RESTOCKS?


Restock information will always be posted on the offical social media pages and noirbeautecosmestic.com.




I PLACED AN ORDER, WHEN WILL MY SHIPMENT ARRIVE?


Out top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment center to comply with state recommended social distancing and PPE guidelines.
Processing times may be delayed. Generally processing times are within 3-5 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions. We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order. You can cancel for a full refund. We have updated our return policy so you can cancel any unshipped order at any time for a full refund.

We appreciate your patience and understanding as we work through this together.

Thank you so much for your support!

*Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas




I HAVE NOT RECIEVED MY ORDER CONFIRMATION, WHAT SHOULD I DO?


Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at customersupport@noirbeautecosmetics.com with your inquiry.





MY ACCOUNT

WHAT INFORMATION DO I NEED TO REGISTER FOR AN ACCOUNT?


To register for a Noir Beaute account, you just need to provide your name, email address, and password. Don’t worry about filling out the rest of your account information right away—shipping, billing, and address can be provided later. Once registered, you can check out your order status, order history, and manage your account.




HOW DO I CHANGE MY LOGIN E-MAIL ADDRESS OR PASSWORD?


You can change your login email address and password by clicking on "My Information" within your account. Please note that your email subscriptions will be sent to your new email address and any emails related to the order will go to the email address provided at checkout.




I'VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?


To reset your password, go to http://noirbeautecosmetic.com/account/login and click on “Forgot your password?” above the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal. Need help? Please contact Customer Service at customersupport@noirbeautecosmetic.com




DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?


No, but by setting up an account, you become a Noir Beaute VIP member and have access to order and shipping information. You will also be added to our email list for exclusive updates in the future.





PRODUCT RELATED

DOES NOIR BEAUTE COSMETICS TEST ON ANIMALS?


Never. Noir Beaute Cosmetics is a cruelty-free brand. We never test products or ingredients on animals, nor do we allow suppliers or affiliates to conduct testing on our behalf.




ARE WE VEGAN?


Noir Beaute Cosmetics is cruelty-free and never tests on animals, nor do we allow suppliers or affiliates to conduct animal testing on our behalf. While the majority of the products are free of animal byproducts, Noir Beaute is not considered a vegan line: A handful of our products may contain ingredients of animal origin, such as beeswax and carmine. For information on specific products, please refer to the Ingredients tab on the product pages.




ARE WE GLUTEN-FREE


Your health and safety is important to us—we know how serious gluten allergies can be. Noir Beaute products are formulated without gluten-derived ingredients; however, due to the manufacturing process, we cannot confirm that our products are free from any traces of gluten. If you have concerns regarding gluten, please ask your doctor.




DO NOIR BEAUTE PRODUCTS CONTAIN PARABENS


Noir Beaute is paraben-free (and phthalate-free, too).




DO YOU EVER DO GIVEAWAYS?


Yes, we run official giveaways on Noirbeautecosmetic.com and on Noir Beaute Cosmetics social channels (@noirbeautecosmetic).




DO YOU OFFER DISCOUNTS AND PROMOTION?


Yes from time to time we offer discounts and promotions. Sign up for our email alerts to receive news on special offers.





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